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General Terms and Conditions (GTC) for orders via

iELM is the commercial name of Filip and Family SRL, registered with Targoviste District Court under the following VAT No.: RO34988239. The company Filip and Family SRL is headquartered at 22nd Principala Street, 137350 Petresti, Dambovita, Romania.

Our online store is in compliance with the EU Declaration of Conformity.

Visiting the iELM website, using the iELM website and ordering iELM products means that you accept the terms of use as outlined below. We recommend that you carefully read the terms and conditions governing the use of the website. The website is managed by Filip and Family SRL - 22nd Principala Street, 137350 Petresti, Dambovita, Romania, VAT ID RO34988239. We reserve the right to change these terms and conditions and changes to the website without prior notice. You can always read the latest version of these terms by accessing the Terms and Conditions.

Your obligation to report

In order to place an order on, you are required to input your information on our website. As a consequence, you confirm that your information is correct and up-to-date. In the situation where this obligation is not fulfilled, we reserve the right to refuse your access authorization.

Payment terms

All prices include 20% VAT

The prices listed in the offer at the time of the order shall apply. The prices quoted are final prices, that is, they include the respectively valid British VAT. Until the full payment of the purchase price, the goods remain our property.

The 5.4 GBP shipping cost shall be borne by you.

Our payment methods are credit card and PayPal. All costs associated with a money transaction shall be borne by you.

Shipping and Return Information

Further information regarding shipping and returns can be found here.

We do not accept returns of any items personalized by iELM.


The entire content of the website, including text, images, graphics, web graphics, scripts and other data, is owned by SC FILIP AND FAMILY SRL or its suppliers and is protected by intellectual, industrial and copyright property laws.

The intellectual property rights for any software and content provided to you on or through this website remain the property of SC Filip and Family SRL or its respective licensors and are protected by international copyright laws and treaties. SC Filip and Family SRL or its licensors reserve all such rights. You may save, print and display the content provided solely for personal use. You may not, in whole or in part, publish, modify, distribute, or otherwise duplicate, in any format, the content or copies of any content made available to you or displayed on the website. Furthermore, you are not allowed to use this content in connection with a business or commercial activity.

Privacy Policy

More information about privacy here.



The product representations contained in the seller's online shop serve the submission of a legally binding offer by the customer.

The customer can submit the offer via the online order form integrated in the seller’s online shop. When placing an order via the online order form, the customer, after entering his personal data and clicking on the "buy now" button, submits a legally binding contract offer with regard to the goods contained in the shopping cart, in the final step of the ordering process.

The seller will immediately confirm receipt of the customer's offer electronically (e-mail). This confirmation of receipt does not constitute acceptance of the contract offer. The seller can accept the customer’s offer by an electronically transmitted (email) order or dispatch confirmation within five days or by delivery of the goods. The seller is entitled to refuse acceptance of the order - for example, after checking the customer’s creditworthiness.

Liability for defects

Customary or minor deviations in quality, size, shape and/or color are reserved within reasonable limits. Color variations between the colors displayed on the website and the actual colors of the goods may be due to their appearance on your computer/mobile device.

If you are a consumer, we request that you inform our customer service, as soon as possible, about goods that are delivered with obvious transport damage/defects. We point out that the failure to report immediately has no consequences for your statutory warranty rights. But they help us to assert our own claims, for example, against the freight forwarding company.

Information rights of the affected person/customer complaints

You have the right to free information about your stored information as well as a right to correction, blocking or deletion of information at all times. For inquiries about privacy protection or your personal information at iELM, or in case of a complaint, you are welcome to contact our Service Center using the contact form.

In addition, you can reach us

via email:

via telephone: +40345401603

or via mail:
Filip and Family SRL (iELM)
Privacy Policy Team
22nd Principala Street,
137350 Petresti, Dambovita

Alternatively, you may be eligible to file your complaint through the EU's online dispute resolution platform available to you here: