Shipping and Returns

We accept orders from all over the world when paying with Visa, Mastercard or Eurocard!

Order confirmation

When you submit your order we will e-mail you a preliminary order confirmation. When your order has been packed, you will receive a second e-mail with the final order confirmation.

Shipping Cost

Free shipping over 180 GBP

An additional fee for shipping will be added to your order. The amount is dependent on where you live:

Destination Price
European Union: Royal Mail 5,4 GBP
European Union: DHL 10,79 GBP

Approximate delivery time

Destination Delivery time
European Union: 3-5 working days with DHL
European Union: 7-10 working days with Royal Mail

Products in stock

All the products shown on our webpage are available with no delay unless otherwise mentioned.

Distribution partner

We have chosen Royal Mail and DHL to deliver our packages. You can choose either option that suits you better.

Returns / Exchanges

If an ordered item does not meet your requirements, you can return the item within 14 days after receipt of the goods by returning the goods. Please note that Individualized Products are subject to special conditions as they are designed for you only. This means that we do not accept returns.
You can return a non-personalized item within 14 days of receiving the goods.
5.4 GBP of the shipping costs for the return shipment will be borne by you. The rest of the shipping costs are borne by us.
You will receive the return form and the return label by e-mail (customerservice@ielm.co.uk), only upon request.

The products must be in unused condition.
The repayment will be made within 10 working days, after the goods receipt.
For the delivery you pay 10,79 GBP with DHL, and 5,4 GBP with Royal Mail shipping costs.
In case of a return you pay additionally 5.4 GBP shipping costs.

Wrong or damaged item

Regarding possible reclamations, IELM follows the Swedish law (“Konsumentköpslagen”). Always contact us at 0040345401603 or customerservice@ielm.co.uk prior to sending the item back. The item must be returned within a total of 14 days and with an explanation of the damage or defect.

Return address:

DHL

Filip and Family
Strada Acad. Serban Cioculescu nr 15
135200 Gaesti, Jud. Dambovita
Romania

Royal Mail

ROMAD/ IELM
UNIT 4
THE WATERSIDE TRADING CENTRE
TW4 6BX, HOUNSLOW
UK

In case of dispute

You may be eligible to file your complaint through the EU's online dispute resolution platform available to you here: www.ec.europa.eu/consumers/odr.